Should you require a translator for your consultation, please advise
Reception, so that they can arrange this service for you. For further
information, please ask Reception.

If you require a phone consultation with your Doctor, or you need to talk to
your Doctor over the phone, please advise Reception on (02) 9631 7200.
Our practice has policies in place for the follow up of your results. A recall
and reminder system is in place to ensure continuity of care. For further
information, please discuss with your Doctor or ask Reception.

Our Doctors provide General Practice and Family Medicine services, however
we also specialise in the following areas; Acute/Chronic Injury Management,
Corporate Medicine (Pre-Employment Examination), Men and Women’s
Health.

For your convenience, and to provide you with a comprehensive healthcare
centre, we also have the following services located on-site; Psychologist,
Physiotherapist, Audiologist, Dietician, General Surgeon, Paediatrician and
Exercise Physiologist.

Best Road Medical Centre is a Bulk-Billing practice. If you do not hold a current Medicare Card, you will be required to pay for your consultation.Our fees are $50.00 for a Standard Consultation and $80.00 for a Long Consultation. If you have concerns about paying your fee, please discuss this with your Doctor.

This practice is committed to maintaining the confidentiality of your personal
health information. Your medical record is a confidential document. It is the
policy of this practice to maintain security of personal health information at all times.

If you have any concerns about the medical services provided to you, please
speak to your Doctor. Complaint Forms are available from Reception. Your
feedback is important to us. We ensure that it will be responded to promptly.
A Comments Box is also available in the Waiting Room for your feedback and
comments.
Should you wish to make a complaint to the Health Care Commission
regarding one of our Doctors, please call them on (02) 9631 7200

Feel free to refer your friends and family to Best Road Medical Centre. We will be delighted to see them, and we ensure that they too will receive quality healthcare.

To help orientate you with our centre, please read the following important
information.

Please note, if you require urgent medical attention, dial 000 for an
ambulance.

If you require medical attention after hours, please phone Sydney Medical
Service on (02) 9631 7200 to arrange an after-hours consultation

We understand your time is valuable, and every effort is made to keep to appointment times, however, patient medical needs are unpredictable. Please accept our apologies in advance, should you experience an extended waiting period.